If you have a general query regarding Lancaster Castle, you can contact the Duchy of Lancaster team by email ( or by telephone (01524 237310).

If you would like to discuss a specific event taking place at the Castle, please contact our Events Manager by email ( or by telephone (01524 844286).

If you have a specific query regarding a guided tour or relating to our gift shop, please contact our Lancashire County Council team by email ( or by telephone (01524 64998).

All correspondence should be addressed to: Lancaster Castle, Castle Parade, Lancaster LA1 1YJ

Please note that the Central Administration Office is manned from 0900 to 1700 on Wednesdays, Thursdays and Fridays. While voice messages and email boxes will be checked periodically outside of those hours, we would ask our enquirers to kindly allow 3 working days before receipt of a formal response.

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