If you have a general query regarding Lancaster Castle, you can contact the Duchy of Lancaster team by email ( or by telephone (01524 237310).

If you have a specific query regarding a guided tour or relating to our gift shop, please contact the Lancashire County Council team by email ( or by telephone (01524 64998).

All correspondence should be addressed to: Lancaster Castle, Castle Hill, Lancaster LA1 1YN.

Please note that due to current COVID-19 restrictions, the Central Administration Office is not manned every day. While voice messages and email boxes are checked periodically, we would ask enquirers to kindly allow 3 working days before receipt of a formal response.

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